Privacy Policy
Last Updated: December 28, 2025
At MediWaqt, we are committed to protecting your privacy and securing your data. This Privacy Policy explains how we collect, use, and safeguard your personal information and patient data.
1. Information We Collect
We collect the following information: (a) Account Information: Name, email, phone number, clinic details. (b) Patient Data: Medical information, visit history, medical records (stored encrypted). (c) Usage Information: Login data, IP address, browser type, access times.
2. How We Use Your Information
We use your information to: (a) Provide and improve our services. (b) Process transactions and subscriptions. (c) Send notifications and appointment reminders. (d) Provide technical support. (e) Comply with legal and regulatory requirements.
3. Data Protection and Security
We employ strict security measures to protect your data: (a) AES-256 bit encryption for all stored data. (b) SSL/TLS encryption for all data transfers. (c) Daily data backups. (d) Two-factor authentication available. (e) Role-based access controls with limited permissions.
4. Data Sharing
We do not sell your data to third parties. We may share information only with: (a) Service providers (payment processors, hosting services) who adhere to strict privacy standards. (b) Legal authorities when required by law. (c) With your explicit consent.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Patient data: Retained for 10 years in accordance with Egyptian medical regulations. Account data: Deleted within 90 days of account termination (unless required by law).
6. Your Rights
You have the right to: (a) Access your personal data. (b) Correct inaccurate information. (c) Request deletion of your data (subject to legal requirements). (d) Export your data in a machine-readable format. (e) Object to processing of your data. (f) Withdraw consent at any time.
7. Cookies
We use cookies to: (a) Remember login preferences. (b) Analyze site usage (Google Analytics). (c) Improve user experience. You can disable cookies from your browser settings.
8. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children without parental consent.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through a prominent notice on our platform 30 days before the changes take effect.
10. Compliance
We comply with: (a) Egyptian data protection laws. (b) Best practices for patient data protection. (c) ISO 27001 security standards (certification in progress).
11. Contact
For any questions or requests regarding your privacy or data, please contact us at: Email: privacy@mediwaqt.com | Phone: +20 XXX XXX XXXX
Our Commitment to Your Privacy
We take your privacy seriously. All patient data is encrypted and stored securely according to the highest industry standards. We never sell or share your data with third parties without your explicit consent.